Do you understand you will need a vehicle to transport/tow our rental items? If towing, you will need at a minimum; A hitch receiver (1 1/4" or 2" square hole) and a 4 pin trailer light connector. We do have the hitches with the ball for rent, to slide into your receiver.

The contract and payment must be in the name of the person using our rental items. The person using our rental items must be present at the time of pickup.

We do not have regular business hours at our location, Please be prompt on your pickup time. If you are going to be more than 1/2 an hour late, please call us to see if that fits into our schedule. If you are early for your appointment, you may have to wait for previous appointments, our schedule, or preparations of your rental item. When the last scheduled rental leaves for the day, we often leave as well. We are closed on Sundays, however, all items can be brought back on Sunday.

Please be patient and allow 1/2 hr pickup time in your schedule for campers and motorized rentals. Some items have checklists and operating instructions plus paperwork to be filled out. Our experience has been, that impatient customers often end up with some kind of damage charges, because they didn't listen to our instructions.

All rentals are charged for time out, not for time used. We can not rent the item to someone else if it is not here. The rental period is from morning to night of the same day. There are no 24 hr rental periods. If you pick an item up partway through the day and return it the next day, it will be a 2 day rental. (Exception; campers are charged per night.) 

 Security Deposits and Cancellation Fees ;
Security Deposits are a part of the rental business. Security Deposits and Rental Rates are subject to quotes at the time of rental. The Renter is responsible for all repair or replacement costs exceeding the security deposit unless the Renter has purchased a Damage Waiver (See FAQs for info on Damage Waiver). No security deposits are released at the moment of return of the rental item(s). All security deposits are released when your rental is processed within the next 3 business days. Depending on whom you bank with, it may take 4 - 5 business days after we process your rental for your deposit to be released.    

Because of the high demand short season of our rentals, there are cancellation fees on all reserved rentals. The Cancellation Fee amount is the 50% reservation Deposit made when you reserve. Because we have a short season for rentals, there is no "grace" period. There are no exceptions made for inclement weather or rescheduling. When you make a reservation with us, we agree to turn away all other requests for that item and you agree to a cancellation fee. A small seasonal business such as ours is significantly affected by cancellations. There are no refunds for early returns without 48 hrs notice. Even with a 48 hr notice, a refund is still subject to the level of demand we had for those dates.

Late Return Fees; In the rental business, Time is of the essence. All rental fees are based on TIME OUT, not time used. We can not rent an item to someone else if you still have it, regardless if you are using it or not. Therefore we charge late return fees and loss of income if we lose the next rental, due to a late return.

All rent, sales tax, and security deposits are prepaid at the time of pickup.  

Notice; Please make certain the wiring on your tow vehicle is in working order before arriving for your rental. We don't mind using a tester on your wiring, replacing a fuse for you, or supplying a ground jumper wire if needed, however, we reserve the right to charge an additional fee if we spend more than ten minutes attempting to repair your vehicle wiring.​

On items requiring a trailer brake controller, we have a portable one for rent if you do not have one in your vehicle. To power our portable controller, you will need a 7RV receptacle with the AUX 12V terminal having 12 volts when the ignition key is "on" as referenced in the picture below. 

If you are preparing to reserve a Hybrid Camper and you are not certain you have an electric trailer brake controller in your vehicle, Please do not reserve, you will lose your reservation deposit if you arrive to pick up the camper and do not have an electric trailer brake controller in your vehicle. Please call us and we will help you determine if you have one.
All vehicles towing a Hybrid camper must be a full frame vehicle. Example; Ford F150/Excursion or larger, Chevy/GMC/Suburban 1500 or larger, Dodge/Ram 1500 or larger. If you don't have one of these, you must call to confirm your vehicle is acceptable. If You arrive with a vehicle that is not acceptable, you will lose your reservation deposit.

Bayliner Policies